Response to IT's Top 5 Training Mistakes

Obviously, for me, the biggest training mistake listed is Training Mistake #1: "You Didn't Plan For Training Upfront." If this matter could be resolved when rolling out new hardware/software for end-users within a company, we would have plenty less confusion and help desk calls. I personally encounter these outcomes when newer versions of (my company's) software is uploaded to user devices. Even while initially training new employees, certain practices are not implemented to instruct the new user for familiarization and appropriate learning for the technology they will be using. Also, not all IT specialists are as "out of tune" with audiences they are to instruct. When dealing with employees about the uses and functionality of devices, I can easily find myself connecting with the trainee in relation to the technology. If certain companies could consider more training for technological platforms, all business could perform better and as the article states, "be more productive in making money" and have "the equipment for a department to run more effectively."

http://www.computerworld.com/s/article/9067865/IT_s_top_5_training_mistakes